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Course:Complete Composites
Start Date:Immediate
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Short Course Terms & Conditions
1 November 2025 onwards
These Terms apply to the sale of Short Courses. Please read these Terms carefully before purchasing a Short Course and keep a copy for your records in case you wish to refer to them at a later date. LDI will not otherwise keep a copy of this agreement concluded between you and LDI. By purchasing a Short Course, you are confirming your agreement to be bound by these Terms, which constitutes the entire agreement between us and supersedes all previous agreements, representations and understandings, whether written or oral, relating to its subject matter.
For the avoidance of doubt, these Terms do not apply to any other courses, programmes, goods or services provided by London Dentistry Training Ltd.
Your contract is with London Dentistry Training Ltd, a company registered in England and Wales under company number 12242868 and with its registered address at 45 Fitzroy Street, London, United Kingdom, W1T 6EB (the “London Dental Institute” or “LDI”). Customer Services can be contacted at [email protected].
1. DEFINITIONS
“Applicable Law” means all laws, regulations, regulatory requirements and authorisations, professional association codes or other requirements applicable in the context of these Terms.
“Confidential Information” means the confidential information more particularly described in section 11.
“Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR (as defined in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018), the Data Protection Act 2018, and all other legislation and regulatory requirements in force from time to time which apply to a Party relating to the use of personal data (including, without limitation, the Electronic Communications Data Protection Directive (2002/58/EC) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426)). “Data Subject” shall have the meaning given to those terms under applicable Data Protection Legislation. “Personal Data” means any information that relates to an identified or identifiable person that constitutes “personal data,” “personal information” or a similarly defined term under applicable Data Protection Legislation.
“Intellectual Property Rights” or “IPRs” means patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
“Course Fee” means the total fee payable for the Short Course.
“Course Materials” means the educational materials provided and content presented on the Short Course via the VLE or otherwise, including webinars, online tutorials, clinical guide videos, review or practice exercises, PDF documents, online forums, practical exercises, as set out in the Short Course description on the Website;
“Short Course” means the dental education course, programme and associated services that you are purchasing.
“VLE” means any virtual learning environment and/or any web-based platform used by the London Dental Institute for its online learning environment;
“VLE Content” means any and all content made available on the VLE including, but not limited to academic resources, webinar recordings, clinical case discussion forums, Q&A Sessions, Live Study Clubs, expert case support, video guides, on-demand lectures, posts by LDI representatives and/or other LDI students, clinical patient case information, feedback, etc.
“Website” means www.londondentalinstitute.com and/or any website operated by the London Dental Institute, including the VLE.
“You” means the individual purchasing the Short Course.
2. SHORT COURSE PURCHASE & PAYMENT TERMS
2.1.
Please see the description of the Short Course on the Website for description, details, list of Course Materials, and other details.
2.2.
The Course Fee at any given time will be as listed on the Website and displayed during the online purchase process. The Course Fee is quoted in pounds sterling, exclusive of VAT (where applicable). VAT will be added for Students where applicable.
2.3.
The provision of the Short Course is contingent upon LDI having received cleared funds from you in respect of the Course Fee. Without prejudice to LDI's rights and remedies under these Terms, if any sum payable is not paid in cleared funds, LDI reserves the right to suspend the provision to you and refuse you access to the relevant Short Course and VLE. LDI does not accept cash payments. During the online purchase process, LDI will immediately debit the Course Fee from your credit or debit card via a third party payment provider.
2.4.
In the unlikely event that due to a technical error, the Course Fee displayed on the Website and/or during the online purchase process is incorrect, LDI will notify you as soon as it reasonably can. If the correct Course Fee is higher than the amount displayed, then you will be given the opportunity to cancel your purchase and receive a refund.
3. YOUR CANCELLATION RIGHTS
3.1.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Protection from Unfair Trading Regulations 2008 and Consumer Rights Act 2015, you may cancel your purchase of the Short Course within a period of 14 calendar days ("Cancellation Period") from the date of your payment confirmation e-mail, except set out in 3.2 below.
3.2.
You acknowledge that you are purchasing the supply of digital content. On that basis, your right to cancel and obtain any refund will be lost if you access any digital content before the expiry of the Cancellation Period.
3.3.
You must inform the London Dental Institute of your decision to cancel by sending an email to [email protected] within the Cancellation Period.
3.4.
On valid cancellation in accordance with the above, you will be entitled to a refund of the Course Fee less any costs applicable to your cancellation request. Refunds will be made using the same method of payment as you used for the purchase.
3.5.
For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.
3.6.
Except as set out in this Section 3, no cancellations will be permitted, provided that LDI reserves the right to use its discretion to determine whether to permit cancellation and make refunds in exceptional circumstances which fall outside this Section 3.
4. COURSE MATERIALS AND THE VLE
4.1.
The Course Materials, VLE Content and any other educational materials and/or support will be provided to you via the VLE. Except as set out in the description of the Short Course on the Website, no additional Course Materials will be provided to you by LDI.
4.2.
Upon receipt of a confirmation email from LDI, you will be notified of when you will have access to the Short Course and access to the VLE. The length of time that you will have access to the VLE will be displayed on the Website.
4.3.
Access to the VLE is personal to you, and you may not transfer your rights to access the VLE to any other third party.
4.4.
Please note that it is your responsibility to check that the computer or device you plan to use to access the Course Materials and VLE is compatible and capable of doing so.
4.5.
You may incur charges from your internet service provider while you are accessing and/or downloading the Course Materials and/or VLE Content. You are responsible to pay these charges. LDI will use reasonable endeavours to provide technical support, but does not guarantee that the technical support provided will resolve your technical problems and accepts no liability for any technology issues that arise as a result of your devices.
4.6.
LDI shall provide such clinical tutors, lecturers and other qualified professionals to present the Short Course and is entitled to substitute any presenter with any other person who it deems suitably qualified.
4.7.
From time to time, LDI also offers students the opportunity to attend and participate in regular “Live Study Clubs” with our clinical tutors. Live Study Clubs are held via Zoom (or other virtual meeting platform) and provide interactive learning experiences designed to learn key concepts and case-based examples from our clinical tutors. Attendance at the Live Study Clubs is optional.
4.8.
The “Course Questions Forum” area on the VLE allows you to engage with tutors who can answer queries relating to the Short Course.
4.9.
Access to and use of the Course Questions Forum and Live Study Clubs are for educational, illustrative and guidance purposes only, and for you to use at your own discretion.
4.10.
LDI will use reasonable endeavours to make the Course Materials, the VLE and VLE Content available at all times, but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. LDI reserves the right to suspend access to the Website and/or VLE for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website. You also accept and acknowledge that LDI cannot be held responsible for any delay or disruptions to your access to the Course Materials and/or the VLE as a result of such suspension or for any reason outside of LDI’s control.
5. VLE ACCESS TERMS
5.1.
You acknowledge that LDI operates a zero-tolerance policy in relation to inappropriate and/or unprofessional behaviour of students. In particular, harassing, disrespectful, abusive or violent behaviour directed at LDI representatives or other students, and/or dishonest practices will not be tolerated under any circumstances. Any posts or actions deemed unacceptable by the LDI will be removed.
5.2.
Failure to comply with this section 5 may result in the immediate removal of your access to the VLE and disciplinary actions, including up to removal of your access to the VLE and any Course Materials.
6. VERIFIABLE CPD
6.1.
Completion of the Short Course entitles you to the number of verifiable CPD Hours listed in the Short Course description on the Website.
7. DISCLAIMERS AND STUDENT RESPONSIBILITY
7.1.
The London Dental Institute provides the Course Materials and VLE Content for educational purposes only. You acknowledge and agree that you are solely responsible for your practice as a dental professional, your clinical patient care, determining and carrying out treatment plans, and decision making in your practice. You are solely responsible for ensuring that you have adequate in-clinic support from experienced professionals to assist where required.
7.2.
You are responsible for ensuring that all treatment you provide is in compliance with all relevant laws and regulations and that you hold all applicable licenses required to carry out your practice.
7.3.
None of the London Dental Institute, its lecturers, agents, nor any persons associated with the Short Course hold any liability or responsibility for any clinical practice, treatments or patient care carried out by you nor any advice given by you to any patient or third party.
8. STUDENT OBLIGATIONS; LDI POLICIES
8.1.
You acknowledge and agree that you will abide by all policies, rules and regulations made available to you by LDI, listed on the Website and/or the VLE (as amended or updated from time to time) for the duration of the Short Course and at all times you are a student of LDI and have access to the VLE, including (but are not limited to):
8.1.1.
the Student Handbook;
8.1.2.
Academic Misconduct Policy;
8.1.3.
Attendance and Participation Policy;
8.1.4.
Anti-Discrimination and Anti-Harassment Policy;
8.1.5.
Anti-Retaliation Policy;
8.1.6.
Romantic & Family Relationships Policy;
8.1.7.
Webinar Participation Policy; and
8.1.8.
Any codes, rules and regulations of any other relevant organisation, professional body, institution or external regulator, if applicable.
8.2.
For the duration of the Short Course, you further acknowledge and agree that you will:
8.2.1.
maintain a high standard of professionalism and respect in interactions with other students, lecturers, professionals and members of the LDI team;
8.2.2.
not share account details including but not limited to username, password or other login information with any third party or let anyone else access or use your account or do anything else that might jeopardise the security of your account; and
8.2.3.
adhere to the rules and guidelines pertaining to interactive sessions as detailed on the VLE.
8.3.
In the event you wish to raise a complaint about any part of the Short Course, LDI requires that you seek to resolve any complaints informally in the first instance. In the event that the informal complaints process is unsuccessful, students must follow LDI’s formal Complaints Procedure.
8.4.
A copy of all LDI policies, rules or regulations can be found on the Website, VLE, and/or provided directly to you by emailing a request to [email protected].
9. LONDON DENTAL INSTITUTE WARRANTIES
9.1.
LDI will do all it reasonably can to deliver the Short Course in accordance with the description on the Website. LDI does not make any representation, guarantee or commitment to you that the Course Materials will be error free.
9.2.
Notwithstanding the above, the London Dental Institute may be required to make changes to your Short Course which it considers necessary, including (but not limited to) to reflect changes to the theory, or new understandings in a particular subject field, and/or changes required by a governing or professional regulatory body.
9.3.
You are expected to verify that the Short Course will meet your needs and any specific requirements that you have, and LDI will not be responsible for your failure to do so.
10. INTELLECTUAL PROPERTY
10.1.
At all times, the London Dental Institute and/or its licensors remain the owner of the Intellectual Property in the Short Course, the Course Materials and all VLE Content.
10.2.
You may not modify, copy, reproduce, re-publish, sublicence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of Course Materials and/or VLE Content, nor any part thereof in any form without the prior written permission of the London Dental Institute.
10.3.
You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Course Materials or VLE Content or create derivative works based on the whole of or any part, or which incorporate, the Course Materials or VLE into any software program. In addition, you are prohibited from making available (including by way of sale) any notes, materials, assessment answers (including mock assessments) created by you during your attendance on a Short Course or through use of the Course Materials and VLE.
10.4.
In consideration of receipt by LDI of the Fee, LDI grants to you a non-exclusive, non-transferable licence to use the Course Materials and VLE Content for the sole purpose of participating in and studying for the Short Course.
10.5.
Use of the Course Materials not expressly permitted under these Terms is strictly prohibited and will constitute an infringement of either the LDI’s Intellectual Property Rights, and/or the Intellectual Property Rights of the LDI’s licensors.
10.6.
LDI reserves the right to monitor your usage of the Course Materials and VLE. In the event that you violate these terms (including but not limited to in the event that you share your login details for the VLE with another person or share or publish Course Materials), LDI may, at its discretion, suspend or terminate your access to the VLE. No refunds will be issued where such termination is in accordance with this Section 10.
10.7.
All Intellectual Property Rights created by you during the Short Course and relating to your studies (including but not limited to exam scripts, assessments and projects completed by you) will be jointly owned by you and LDI from creation. Therefore, any use of such by you other than for personal educational use throughout the duration of your Short Course and upon its completion is not permitted without the prior written consent of LDI.
11. DISCLAIMERS AND STUDENT RESPONSIBILITY
11.1.
As of the Effective Date, you agree to hold in strict confidence all Confidential Information disclosed to you by LDI and shall not disclose any Confidential Information to any third party for any reason.
11.2.
For the purpose of these Terms, “Confidential Information” means any and all information of any kind whatsoever relating to the Short Course, including the Course Materials, VLE Content, and information pertaining to LDI’s business which is directly or indirectly disclosed to you, included but not limited to:
11.2.1.
information about the LDI’s operations, sales, results, strategies, or any materials, documents, computer software, proprietary products physical or digital, trade-secrets, innovations, techniques, (whether patentable or not), trade names, business names, logos, processes, database rights, or any other information that could be deemed material to LDI;
11.2.2.
any information, data or analysis derived from Confidential Information; and
11.2.3.
any other information that is identified as being of a confidential or proprietary nature by LDI.
11.3.
For the avoidance of doubt, information is not Confidential Information if it is, or becomes, generally available to the public other than as a direct or indirect result of the being disclosed by you in breach of these Terms.
12. DATA PROTECTION
12.1.
The London Dental Institute will collect and process Personal Data in accordance with its privacy policy, available at https://londondentalinstitute.com/privacy-policy/.
12.2.
You acknowledge and agree that LDI may process your Personal Data in order to perform its obligations and enforce its rights under these Terms and to comply with its data protection obligations. LDI will communicate with you via your provided email address or via the VLE.
12.3.
In the event you decide to share Personal Data with LDI (including by uploading or sharing patient cases to the VLE), you are solely responsible for ensuring: (i) the legality of the collecting and processing of Personal Data, including the means by which the Personal Data was collected and with an adequate legal basis, including that any applicable notices supplied to (and consents obtained, if applicable, from) the relevant Data Subjects, (ii) that you had, and shall continue to have, the right to disclose the Personal Data, and (iii) that the disclosure of Personal Data is carried out in accordance with applicable Data Protection Legislation.
13. LIMITATION OF LIABILITY
13.1.
The exclusions and limitations of liability contained in this Section 13 do not apply to a Party's liability where it cannot lawfully be excluded. Nothing in these Terms shall exclude the London Dental Institute’s liability under s.57 of the Consumer Rights Act 2015.
13.2.
Except as set out in these Terms, LDI shall not be responsible for losses that result from your failure to comply with these Terms, including direct or indirect damages. LDI cannot accept responsibility for damage to or loss of property however caused.
13.3.
Except as set out in 13.1, the maximum aggregate liability of LDI to you for any claims that you may have against LDI for direct loss in contract, tort, or otherwise arising out of or in connection with these Terms, the Course Materials, access to the VLE and any IT technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you.
13.4.
LDI will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond LDI's reasonable control. This condition does not affect your statutory rights.
14. GENERAL
14.1.
Updates to Terms. LDI may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
14.2.
Notices. Any notice given under these Terms by LDI will be sent by email to you. Any notices to be served on LDI by you must be sent by email to [email protected]. Notices sent by email shall be deemed to have been received at the time of transmission, or, if this transmission falls outside regular business hours (09.00 - 17.00 GMT, BST, as applicable), at 9.00 a.m. on the next Business Day.
14.3.
Variation. LDI may update or amend the terms of these Terms from time to time to comply with changes to the law, regulatory or government requirements, or to meet its changing business requirements without notice to you. Any updates or amendments affecting these Terms will be communicated to you.
14.4.
Severance. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion of a provision or part-provision under this section shall not affect the validity and enforceability of the rest of these Terms.
14.5.
Waiver. No delay by LDI in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy.
14.6.
Third Party Rights. A person who is not a Party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
14.7.
Assignment. You may not assign or sub-contract any of your rights or obligations under these Terms to any other person. LDI may assign, transfer or sub-contract any of its rights or obligations under these Terms at its discretion and without notice to you.
14.8.
Governing Law. This Agreement is governed by and interpreted in accordance with the laws of England and Wales. In the event of a dispute that cannot be amicably resolved between the Parties, the English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms.
14.9.
Contact Details. Email: [email protected]